Technician Work Order Visibility

Overview

The technician dashboard displays all work orders assigned to the technician.

When Does a Work Order Appear?

A work order will show on a technician’s dashboard when both requirements are met:

1. The technician is assigned to the work order.

2. The work order status is set to Service.

Once completed:

→ The work order will appear on the technician’s dashboard.
→ The technician can open and begin work.

Work Order Colors

Work order colors are based on the job deadline date.

→ Deadlines are set by the office.
→ Colors help technicians quickly identify priority work.

Additional Info

Office users (Admin and Staff) manage:

→ Work order status.
→ Technician assignments.

The only exception is when a technician submits a completed work order.

When a technician selects Submit Work Order:

→ The work order moves to Service Complete status.
→ The updated status appears on the office dashboard.
→ The technician can no longer view the submitted work order.